Action Ink & Toner Warranty

Action Ink-Jet cartridges have been remanufactured under stringent quality control standards, assuring performance that equals or exceeds the original manufacturer.

Action Ink-Jet warrants each cartridge to be free of defects in both material and workmanship. If a Big Time Ink-Jet cartridge is found to be defective, Big Time Ink-Jet will replace the cartridge or refund the full purchase price.

Action Ink-Jet further warrants that under operating conditions conforming to the specifications of the manufacturer, our cartridges will not cause damage, abnormal wear, or cause deterioration to any Ink-Jet, LaserJet, Fax or Copy machine.

Action Ink-Jet also warrants that when used as directed, the cartridge will not void any machine warranties provided by the manufacturer. This warranty is dependent upon the customer providing us with satisfactory evidence that the machine failure was due to a defect in a Big Time Ink-Jet cartridge, including a written statement on service company letterhead and the return of subject cartridge.

Action Ink-Jet liability shall be limited to replacement, repair, or reimbursement as provided above. This warranty is exclusive and in lieu of all other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.

OTHER WARRANTY INFORMATION

Product Quality & Wrongly Voided Warranties
Have you been told your printer warranty has been voided because you used alternative ink products, or have you been threatened that your warranty will be voided if you use alternative ink products? If so, read the following completely.

General Information
OEMs (Original Equipment of the Manufacturer) are barred by current law from voiding warranties if customers simply use alternative ink supplies. This practice violates both Canadian and United States competition statutes forbidding a practice know as “tied selling.” Tied selling can be explained like this: Could Ford or GM void your warranty if you didn't use Ford or GM gas? Of course, not. Same with ink.

Original Manufacturer Warranties CANNOT be voided by use of remanufactured ink and toner cartridges. Here is why:

The Magnuson-Moss Warranty Improvement Act
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Section 2302

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if: 1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and 2) The Commission finds that such a waiver is in the public interest.

What this means to printer users: This means that the manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc.

For more information on the Magnuson-Moss Warranty Improvement Act, please contact the Federal Trade Commission at 1-877-382-4357.