Frequently Asked Questions

Why refill your cartridge? Cost Savings! As you know, new cartridges for ink-jet and toner printers are costly. However, a quality, remanufactured cartridge like ours can save you money.

(As you probably figured out, the manufacturers sell their printers “cheaply.” To make up for that, they charge high prices for inks and toners!)
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But will a refill give me the same quality as I now get? Yes! Moreover, Action Inkjet & Toner guarantees each cartridge we sell. We also promise that you will get equal or better print quality than the product of the original equipment of the manufacturer (OEM). You will also get an equal or better page yield. That's quality at a lower cost.
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How much money will I save? On average, refilling will save you 20% to 50% off the price of a new OEM cartridge.
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If I use Action Ink-Jet's products, will I void my printer warranty? No, you won't. And that right is protected by law. (Magnuson-Moss Warranty Act of 1975)

(For more information and to read the actual law, please see this site: www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm)
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What about the ink that you put in the cartridges? We only use the highest quality inks, designed specifically for each cartridge. Moreover, with our process, we extract the old ink and completely refill the cartridge with all the same ink. That prevents color contamination and gives you a true color.

Please be aware that many companies who sell refill kits will tell you “One ink fits all;” however, adding the incorrect ink type can mess up your cartridge.
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How many times can I refill my cartridge? There is no fixed answer. It depends on the cartridge.
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Can I refill my own cartridge? Yes, you can. However, a lot of people don't like to do it themselves because it sometimes gets a little messy. But read on….
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So why should I buy a cartridge from Action Inkjet & Toner? There are many advantages to buying a cartridge from us: Our remanufactured cartridges have been inspected; the old ink has been removed and then the cartridge is carefully refilled under pressure. Our process ensures that you get a complete fill! It also means you get no air bubbles in your ink-jets– bubbles can decrease your page yield. Also, we only sell toner cartridges that have been ultrasonically welded shut, not closed with a clip. We will provide you with better service, too!

Most importantly, we have a friendly, knowledgeable staff and, best of all, high-quality products at sharp prices that will save you money. All our products and services are 100% SATISFACTION GUARANTEED. That's why we say, “Come see us and SAVE!”
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How does remanufacturing work? Our manufacturers painstakingly disassemble, clean, and inspect the cartridges. The toner cartridges are carefully opened with a laser (not a rotor saw). Next, they add any necessary replacement parts to each cartridge. Then they add high-quality toner powder or ink. Toners are ultrasonically welded (not clipped) shut. Finally, they test each cartridge and package it for distribution.
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How does remanufacturing help the environment? Every year, more than 695 million plastic printer cartridges are dumped in landfills in America and around the world. While we can never completely stop the cycle of cartridges entering the waste stream, we can at least stem the flow. That's why remanufacturing matters. Every remanufactured cartridge that you buy means one fewer going directly to the landfill. For every remanufactured cartridge you purchase, it's one less new cartridge that needs to be produced.
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How much oil is actually used in the production of cartridges? Cartridges are mostly made of plastic and plastic is made from petroleum (oil) products. The plastic in each toner cartridge takes 3.5 quarts of oil to fabricate. A new ink-jet cartridge requires 2.5 ounces of oil. In 2002, there were 29.7 million toner cartridges reclaimed; for ink-jets, that number was 136.5 million. So if you do the math (which we did), 28.6 million gallons of oil were saved. More recycling/remanufacturing can save even more oil. We can recycle your cartridges whether you buy from us or not!

By recycling your cartridge, you help reduce our country's dependency on foreign oil!
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Will I get the same number of printed pages from a remanufactured toner cartridge as a new cartridge? We guarantee you will get at least the same number of printed pages from our remanufactured cartridges as you will get from a new cartridge. Some customers even report many more pages of print per cartridge over their old cartridges – with darker, richer blacks, too. (The OEM's aren't always filled to capacity!)
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How do I know if my laser printer uses a cartridge that can be remanufactured? Most can! That's because 80% of the laser printers on the market today use a Canon-based engine. Canon holds the patent on the engine and print technology. They manufacture the engine and cartridge, and sell them to another company (such as Hewlett Packard or Apple). These companies in turn put their name and label on it. Basically, the toner cartridges all use the same engines and frame.
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Who uses remanufactured cartridges? More than 3 million companies around the world already rely on these quality products for their printing needs. You can, too! Remanufactured cartridges contain high quality components, and give excellent printing results. That's why you can trust the quality and reliability of remanufactured cartridges for your day-to-day printing needs as well as for your most important projects.

At Action Inkjet & Toner, we offer a 100 % satisfaction guarantee on our products and services. That's why we say, “Come see us and SAVE!”
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Copyright © 2006 by Action Ink-Jet & Toner. All rights reserved.
Revised: 10/14/08 23:10:07 -0400.